Terms and conditions

Last updated: April 24, 2026

These terms of use (“Terms”) govern access to and use of the website, platform, platform, applications, services, and tools offered by Pivot Inc. (“Pivot”, “we”, “us”, “us”, or “our”).

By accessing the Pivot website, creating an account, using the platform, or using our services, you agree to these Terms. If you are using Pivot on behalf of a business, you confirm that you have the authority to accept these Terms on behalf of that business.

If you do not agree to these Terms, you must not use our services.

1. About Pivot

Pivot offers a platform for restaurant owners and operators in the hotel and restaurant industry to help them manage their operations, including internal communication, training, scheduling, time tracking, payroll preparation, payroll preparation, tasks, projects, integrations with third-party systems, and operational analytics.

Pivot is not an accounting, tax, legal, or human resources firm. The information, reports, recommendations or data generated by the platform are provided as operational tools and do not replace the advice of qualified professionals.

2. Access to services

Access to certain Pivot features may require creating an account or being granted access by your employer or by a corporate client.

You are responsible for providing accurate, complete, and up-to-date information when creating or using your account. You are also responsible for maintaining the confidentiality of your login details and for any activity that is carried out using your account.

You should let us know promptly if you believe your account has been compromised or used without authorization.

3. Authorized users

If you use Pivot for employment or for a business, your access may be managed by your employer or by the account administrator.

In particular, this administrator can:

Add or remove users
Manage roles and permissions
Access certain data related to the use of the platform
Set up account integrations and settings
Suspend or deactivate certain accesses

You acknowledge that some information that you enter or generate in Pivot may be visible to your employer, manager, or other authorized users, depending on account settings.

4. Acceptable use

You agree to use Pivot only for legal, business, and business purposes in accordance with these Terms.

You must not:

Use Pivot in an unlawful, fraudulent, abusive, or harmful manner
Access data, accounts, systems, or networks without authorization
Copy, modify, resell, rent, rent, distribute, or commercially exploit the services without our written permission
Attempt to bypass security measures or access restrictions
Interfering with the proper functioning of the platform
Transmit viruses, malware, or other harmful code
Use the platform to harass, threaten, discriminate, or infringe on the rights of others
Upload content that is false, misleading, defamatory, defamatory, defamatory, obscene, illegal, or infringes intellectual property rights
Use unauthorized robots, scripts, extraction tools, or automated methods to access services
Use Pivot to make illegal or discriminatory decisions against employees, candidates, customers, or others

We reserve the right to suspend or terminate access to Pivot if we believe that a user is in violation of these Terms or is putting the security, integrity, or availability of the Services at risk.

5. Customer data and content

Enterprise customers and their users can enter, upload, import, or transmit content and data into Pivot, including schedules, internal communications, tasks, operational notes, time data, payroll data, payroll data, training, reports, and data from third-party systems.

You keep the rights you have over your data and content. By using Pivot, however, you grant us a limited license that allows us to host, process, process, transmit, display, and use this data only as necessary to provide, secure, maintain, maintain, maintain, support, and improve the services.

You are responsible for ensuring that you have the necessary rights, permissions, and consents to transmit data to Pivot, including when such data relates to employees, managers, customers, customers, suppliers, or others.

6. Data accuracy

Pivot can show data from internal sources or third party systems, such as point of sale, payroll, scheduling, or operations management systems.

We make reasonable efforts to ensure the proper functioning of the platform, but we do not guarantee that the data displayed will always be complete, accurate, current, or error-free.

You are responsible for verifying important information before making operational, financial, payroll, compliance, or human resources decisions.

7. Integrations with third party services

Pivot may allow integrations with third-party tools, software, or services, including point of sale, payroll, scheduling, billing, communication, reporting, or business intelligence systems.

When you connect a third-party service to Pivot, you authorize Pivot to exchange the necessary data with that service in order to provide the requested functionality.

These third party services are governed by their own terms of use, privacy policies, and security practices. Pivot is not responsible for the products, services, errors, errors, interruptions, interruptions, data losses, or practices of these third parties.

You are responsible for verifying that the use of these integrations meets your contractual, legal, and regulatory obligations.

8. Subscriptions, fees and payment

Some Pivot features or services may be offered for a fee, depending on the applicable plan, contract, or agreement.

Fees, payment terms, taxes, renewals, cancellations, and other business terms may be specified in a separate proposal, order form, service agreement, or contract with Pivot.

Unless otherwise specified in writing, fees paid are not refundable.

We may suspend access to all or part of the Services in the event of non-payment, late payment, or violation of applicable commercial terms and conditions.

9. Availability and changes of services

We make reasonable efforts to ensure the availability, performance, and reliability of Pivot. However, the services may be temporarily unavailable due to maintenance, updates, technical issues, interruptions from third party providers, security incidents, or events beyond our control.

We may change, improve, suspend, or remove certain features of the Services at any time. Where reasonably possible, we will attempt to limit significant impacts on active customers.

10. Intellectual property

Pivot, including but not limited to the platform, the website, the interfaces, functionalities, functionalities, texts, functionalities, texts, texts, logos, brands, brands, graphics, software, databases, workflows, models, methods, designs and other elements, is the property of Pivot or its licensors.

No intellectual property rights are transferred to you through the use of the services.

Subject to your compliance with these Terms, Pivot grants you a limited, non-exclusive, non-exclusive, non-transferable, and revocable license to access and use the Services for their intended purposes.

You may not copy, reproduce, adapt, translate, translate, modify, modify, create derivative works from, disassemble, decompile, or attempt to extract the source code of any element of the Services, except as expressly permitted by law.

11. Comments and suggestions

If you provide us with ideas, suggestions, improvement requests, comments, or other feedback regarding Pivot, you authorize us to use them freely, without any obligation to compensate, confidentiality, or attribution.

This allows us to improve our services without restrictions.

12. Confidentiality

As part of using Pivot, you may have access to confidential information belonging to Pivot, your employer, a client company, or other users.

You agree to protect this information, not to use it for unauthorized purposes, and not to disclose it to third parties except as permitted by platform settings, by your organization, or by law.

13. Protection of personal information

Pivot's collection, use, disclosure, and retention of personal information is described in our Privacy Policy.

By using Pivot, you acknowledge that your personal information may be handled in accordance with this policy.

If you are using Pivot on behalf of a business, you are responsible for ensuring that your organization complies with applicable privacy laws, including with respect to the opinions, consents, and rights of the individuals concerned.

14. Aggregated and anonymized data

We may use aggregated, de-identified, or anonymized data to analyze the use of services, improve the platform, develop new features, produce statistics, measure performance, or create general reports.

This data does not reasonably identify an individual.

15. Suspension and Termination

We may suspend or terminate your access to the Services if:

You are violating these Terms
You are using Pivot in an abusive, illegal, or dangerous manner
Your account is a security risk
Your organization is ending its subscription or contract
Applicable fees are not paid
The law requires us to do it

You can stop using Pivot at any time. The terms for terminating a subscription or a business contract may be specified in a separate agreement.

After termination, some data may be retained for a reasonable period of time in order to comply with our legal, contractual, accounting, fiscal, security, or dispute resolution obligations.

16. Warranty exclusions

To the extent permitted by law, services are provided “as is” and “as available.”

Pivot does not guarantee that:

Services will be uninterrupted, secure, or error-free
All data will be accurate, complete, or up to date at all times
The services will meet all your business needs or goals
The errors will be corrected immediately
Third-party integrations will work without interruption

You use the services at your own risk and are responsible for verifying important information before making decisions.

17. Limitation of liability

To the extent permitted by law, Pivot will not be liable for indirect, incidental, special, special, punitive, or consequential damages, including any loss of profits, loss of revenue, loss of data, loss of data, business interruption, business interruption, business interruption, damage to reputation, or loss of business opportunities.

To the extent permitted by law, Pivot's total liability to you for any claims related to the services will be limited to the amount paid to Pivot for the relevant services in the twelve months preceding the event giving rise to the claim, or to $100 if no amount was paid.

Some jurisdictions do not allow certain exclusions or limitations of liability. In these cases, the limits will apply to the maximum extent permitted by law.

18. Compensation

If you are using Pivot on behalf of a business, that business agrees to indemnify and hold Pivot, its officers, employees, directors, suppliers, and partners harmless against any claims, liabilities, losses, damages, damages, costs, or expenses, costs, or expenses, including reasonable legal fees, arising out of:

Your use of the services
Your violation of these Terms
Data or content that you provide to Pivot
Your violation of the rights of a third party
Your failure to comply with applicable laws

19. Applicable laws

These Terms are governed by the laws of the province of Quebec and the applicable federal laws of Canada, without regard to principles of conflict of laws.

Subject to applicable laws, any dispute related to these Terms or the services will be submitted to the competent courts of the judicial district of Montreal, Quebec.

20. Changes to the Terms

We may change these Terms from time to time to reflect changes in our services, practices, or legal requirements.

The updated version will be posted on this page with a new update date. Your continued use of the services after the changes are posted means that you agree to the updated Terms.

21. Coordinates

If you have any questions regarding these Terms, you may contact us at:

Pivot Inc.
642 De Courcelle Street
Montreal, Quebec, Canada

For questions related to personal information, please review our Privacy Policy or contact our Privacy Officer at:

info@pivotapp.ca