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Privacy policy

Last updated: April 24, 2026

Pivot Inc. (“Pivot”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information it collects, uses, discloses, and maintains.

This Privacy Policy explains how we handle personal information when you visit our website, use our platform, communicate with us, book a demo, or otherwise interact with Pivot.

Pivot provides restaurant owners and operators in the hotel and restaurant industry with tools to help them manage their operations, including communication, training, project management, scheduling, time tracking, payroll preparation, payroll preparation, point of sale system integrations, and operational analytics.

1. Who does this policy apply to

This privacy policy applies to personal information that we collect from the following individuals:

  • Visitors to our website
  • Restaurant owners, operators, managers and administrators
  • Employees and team members who use Pivot through their employer
  • Potential customers who request information or book a demonstration
  • Partners, suppliers and other business contacts
  • Anyone who contacts Pivot

In many cases, Pivot acts as a service provider for a client business. For example, if your employer uses Pivot to manage schedules, time tracking, payroll preparation, or operational data, your employer remains responsible for the information they upload or manage in Pivot. In these situations, you may need to contact your employer directly to exercise certain rights related to the protection of your personal information.

2. Personal information that we collect

We may collect different types of personal information, depending on how you interact with us.

Information you provide directly to us

This may include:

  • Name
  • Email address
  • Phone number
  • Business or restaurant name
  • Position or role
  • Information sent during a demonstration request
  • Messages, questions, or support requests
  • Account creation or management information
  • Billing or subscription information
  • Any other information you choose to provide to us
Information related to the use of the platform

When a business uses Pivot, we may process certain information, including:

  • Employee names and contact information
  • Related roles, departments, locations, or restaurants
  • Schedules, Shifts, and Availability
  • Attendance and time tracking data
  • Data required for payroll preparation
  • Operational notes, tasks, training and communications
  • Data from connected systems, such as points of sale, sales, workforce, or performance
  • Platform usage logs and activities
Information collected automatically

When you visit our website or use our services, we may collect certain technical data, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Referring website
  • Date and time of the visit
  • Usage and interaction data
  • Cookies or similar technologies, where applicable

3. How we use personal information

We use personal information to:

  • Provide, operate, and improve the Pivot platform
  • Create and manage user accounts
  • Support functionalities related to scheduling, time tracking, payroll preparation, reporting, communication, training, and operations
  • Connect Pivot to third-party systems, such as point of sale, payroll, scheduling, or management tools
  • Respond to demo requests, sales requests, and support requests
  • Communicating with our customers and users
  • Send service reviews
  • Manage subscriptions, billing, and account administration
  • Monitor platform performance and security
  • Detect, prevent, and investigate fraud, abuse, or technical issues
  • Improving our website, products, services, and user experience
  • Produce aggregated or anonymized analyses
  • Comply with our legal, regulatory, accounting and contractual obligations

4. Consent and legal basis

We collect, use, and disclose personal information only when permitted by law. Depending on the situation, we can rely on:

  • Your consent
  • The need to provide our services
  • The execution of a contract
  • Our legitimate business interests, where permitted by law
  • Compliance with legal obligations
  • Any other basis permitted by applicable laws

You can withdraw your consent at any time, subject to applicable legal or contractual restrictions. Withdrawing your consent may limit our ability to provide you with certain services.

5. Cookies and analytics

Our website may use cookies, also called cookies, and similar technologies to:

  • Making the website work properly
  • Remember some preferences
  • Understand site traffic and performance
  • Improving content and user experience
  • Support analytics or marketing activities, when activated

Where required by law, we will seek your consent before using non-essential cookies or similar technologies.

You can generally manage cookies through your browser settings. If Pivot uses a banner or consent management tool, you can also manage your preferences there.

6. How we share personal information

We do not sell personal information.

We may share personal information with:

  • Service providers who help us operate our website, platform, hosting, platform, hosting, analytics, support, billing, communications, security, and integrations
  • Third-party systems connected by the customer, such as point of sale, payroll, scheduling, or business intelligence tools
  • Professional advisors, such as lawyers, accountants or insurers
  • Governmental, regulatory, police or judicial authorities when required by law
  • Another organization as part of a business transaction, such as a merger, acquisition, financing, or asset sale

When we use service providers, we take reasonable steps to ensure that they protect personal information and use it only for authorized purposes.

7. Integrations with third party services

Pivot can connect to third-party tools used by restaurants and operators in the hotel and restaurant industry, including point of sale, payroll, scheduling, reporting, or operations management systems.

When you connect a third-party integration, some information may be exchanged between Pivot and that system in order to provide the requested functionality. The third party's privacy policies and terms of use may also apply.

We recommend that you review the privacy practices of any third party service before connecting it to Pivot.

8. Transfers outside Quebec or outside Canada

Pivot is based in Quebec, Canada. Personal information may be stored or processed in Quebec, elsewhere in Canada, the United States, or in other jurisdictions where we or our service providers operate.

When personal information is transferred outside of Quebec or Canada, it may be subject to the laws of the jurisdiction where it is located. We use contractual, technical, and organizational measures designed to protect personal information in accordance with applicable laws.

9. Retention of personal information

We keep personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Shelf life may depend on a number of factors, including:

  • The type of information
  • The reason why it was collected
  • Customer contractual requirements
  • Legal, accounting, fiscal or regulatory obligations
  • Needs related to security, fraud prevention, or dispute resolution

When personal information is no longer required, we delete it, anonymize it, or store it securely in accordance with applicable laws and our internal practices.

10. Safety

We use reasonable administrative, technical, and physical security measures to protect personal information from loss, theft, unauthorized access, disclosure, copying, copying, use, or modification.

However, no system is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted or stored electronically.

If we become aware of a privacy incident involving personal information, we will assess the situation and take appropriate action in accordance with applicable laws.

11. Your rights

Depending on where you live and your relationship with Pivot, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw your consent, where applicable
  • Request the deletion of certain personal information
  • Ask questions about how your information is handled
  • File a privacy complaint
  • Request information on automated decision-making, when applicable
  • Request the portability of your information, when required by law

If your information was provided to Pivot by your employer or by a client company, we may refer you to or work with that company to respond to your request.

To exercise your rights, please contact us using the contact details below.

12. Protecting children's information

Pivot is for businesses and their authorized users. Our services are not intended for children. We do not knowingly collect personal information about children without appropriate consent.

13. Automated decisions

Pivot can provide dashboards, reports, recommendations, or analytics based on operational, workforce, schedule, location, or performance data.

Unless otherwise specified, Pivot does not make decisions that have similar legal or significant effects on individuals solely through automated processing. If this practice changes, we will provide information required by applicable law.

14. Personal Information Protection Officer

If you have any questions, requests, or complaints regarding this Privacy Policy or how Pivot handles personal information, you may contact:

Personal Information Protection Officer
Pivot Studio Inc.
642 De Courcelle Street
Montreal, Quebec, Canada

You can also reach us at:
info@pivotapp.com

15. Complaints

If you have a concern about how we handle personal information, please contact us first so we can attempt to resolve the situation.

You may also have the right to file a complaint with an authority competent for the protection of personal information, such as the Commission d'Accès à l'Information du Québec or the Office of the Privacy Commissioner of Canada.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or services.

The updated version will be posted on this page with a new update date. Your continued use of our website or services after the changes are posted means that the updated policy applies.