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Pivot End-User License Agreement

Last Updated: February 4, 2026


This End-User License Agreement (“Agreement”) is between the business or individual accepting this Agreement (the “Merchant,” “you”) and Pivot Studio Inc (“Developer,” “App Provider,” “we,” “us”).


This Agreement governs your use of the Pivot software application and related services (collectively, the “App”), including all associated documentation, integrations, proprietary technology, and intellectual property.


This Agreement is solely between you and Pivot Studio Inc.


By clicking “Accept,” or by downloading, installing, accessing, or using the App, you agree to be bound by this Agreement. If you do not agree, you must not download, install, access, or use the App.


1. The App

1.1 App Functionality

The App provides restaurant and hospitality operators with operational management tools integrated with Clover POS, including but not limited to:

  • Workforce scheduling and shift management
  • Employee time tracking and attendance records
  • Payroll preparation and labor reporting tools
  • Operational performance dashboards and analytics
  • Integration with Clover POS transaction data
  • Reporting tools to monitor labor costs and operational efficiency


The App does not process or store full payment card numbers or sensitive authentication data.


1.2 License Grant

Developer grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the Term of this Agreement to use the App solely for your internal business purposes.


You may not:

  • Distribute, lease, rent, sublicense, transfer, sell, or resell the App
  • Reverse engineer, decompile, disassemble, or attempt to derive source code
  • Modify, copy, or create derivative works
  • Use the App for benchmarking or competitive analysis
  • Remove or alter proprietary notices


All rights not expressly granted are reserved by Pivot Studio Inc.


1.3 Updates and Maintenance

The App may update automatically. Continued use may require acceptance of updates.


Developer may perform maintenance that results in temporary interruptions. Older versions may not be supported.


You are responsible for obtaining internet access and compatible hardware required to use the App.


2. Fees

You agree to pay Pivot Studio Inc the monthly subscription fee selected during setup.


Fees:

  • Are billed automatically via the payment method you authorize
  • Are non-refundable for the current billing period
  • Exclude applicable sales, use, VAT, or similar taxes (which you are responsible for)


You must notify Developer of billing errors within 120 days of invoice issuance.


3. Term

This Agreement begins when you accept or use the App and continues on a month-to-month basis until terminated.


4. Suspension and Termination

4.1 Suspension by Developer

Developer may suspend or terminate your access if:

  • You breach this Agreement
  • Your use threatens security or system integrity
  • You use the App unlawfully or fraudulently
  • You exceed reasonable usage limits
  • You experience insolvency or bankruptcy


4.2 Termination by Merchant

You may terminate at any time by providing written notice.


Termination becomes effective at the end of the current billing cycle. No partial refunds will be issued.


5. Confidentiality, Data, and Ideas

5.1 Confidential Information

Both parties agree not to disclose non-public business, technical, financial, or operational information.


Exceptions include information that:

  • Becomes public through no fault of the recipient
  • Was lawfully known before disclosure
  • Is independently developed
  • Is legally required to be disclosed


5.2 Data Use

Developer may process Merchant Data:

  • To provide the App services
  • For product improvement and analytics
  • In anonymized and aggregated form


All data processing is subject to applicable privacy laws and Developer’s Privacy Policy:

https://www.pivotapp.com/privacy-policy

(Replace with final URL if different)


5.3 Feedback and Ideas

Any feedback, suggestions, or ideas submitted may be used by Developer without restriction or compensation.


6. Account Responsibilities

You must:

  • Provide accurate account information
  • Maintain account security credentials
  • Notify Developer of breaches


You are responsible for all activity under your account.


You are responsible for backing up any data exported or maintained through the App.


7. Risk Allocation

7.1 Disclaimer of Warranties

The App is provided “as is” and “as available.”


Developer disclaims all warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Error-free or uninterrupted service


7.2 Indemnification

You agree to indemnify Pivot Studio Inc against third-party claims resulting from:

  • Your misuse of the App
  • Your violation of this Agreement
  • Your violation of applicable law


7.3 Limitation of Liability

To the maximum extent permitted by law:


Developer is not liable for:

  • Lost profits
  • Lost revenue
  • Business interruption
  • Indirect or consequential damages


Total aggregate liability is limited to fees paid in the 3 months preceding the claim.


8. Communications

You authorize Developer to contact you via:

  • Email
  • In-app notifications
  • Phone or SMS (where provided)


You are responsible for communication carrier fees.


9. Compliance with Privacy Laws

Pivot Studio Inc acts as a Service Provider to Merchants.


9.1

Developer processes Merchant Data only to provide services under this Agreement and does not sell personal information.


9.2

Developer does not use Merchant Data for its own independent commercial purposes.


9.3

Developer limits collection, retention, and disclosure to what is reasonably necessary.


10. Data Subject Rights

Developer will:

  • Assist Merchants in responding to privacy-related requests
  • Redirect consumer requests directly to the Merchant
  • Notify Merchant of privacy complaints related to the Services


Merchant remains responsible for responding to consumer requests.


11. General Provisions

11.1 Authority

You confirm you have authority to bind your business.


11.2 Modifications

Developer may modify this Agreement with notice. Continued use constitutes acceptance.


11.3 Compliance with Laws

Both parties agree to comply with applicable laws, including privacy and data protection laws.


You may not use the App to transmit unlawful, harmful, or infringing content.


11.4 Governing Law

This Agreement is governed by the laws of the Province of Quebec, Canada, without regard to conflict-of-law principles.


Any disputes shall be resolved in the courts located in Montreal, Quebec.


Both parties waive trial by jury where permitted.


11.5 Assignment

You may not assign this Agreement without written consent.


Developer may assign this Agreement without notice.


12. Contact Information

Pivot Studio Inc

642 rue De Courcelle Montreal, Quebec, Canada

Email: ventes@pivotapp.com

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