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Privacy Policy for Pivot

Effective Date: September 18th, 2026


This Privacy Policy explains how Pivot Studio Inc (“Company,” “we,” “us”) collects, uses, discloses, and otherwise processes personal data on behalf of our customers, typically merchants (each, a “Merchant”), in connection with our application Pivot, which operates on the Clover® Point of Sale platform (“Clover POS”).


This Privacy Policy applies only to personal data processed through the use of the Pivot application on Clover POS and does not apply to any other products, services, or business activities of Pivot Studio Inc.


Our processing of personal data is governed by this Privacy Policy and our agreements with Merchants. In the event of a conflict between this Privacy Policy and a Merchant agreement, the Merchant agreement will control to the extent permitted by applicable law.


This Privacy Policy does not replace any privacy notice that a Merchant may be required to provide to its customers, employees, contractors, or other individuals.


1. Information We Collect

Pivot processes personal data solely on behalf of Merchants, who determine the scope and purpose of the data transferred to us. The categories of personal data we process depend on the Merchant’s configuration of Clover POS and the features enabled.


A. Transaction Information

When a customer completes a payment using Clover POS, we may process transaction-related information, including:

  • Payment method type (e.g., card brand or tender type; no full payment card numbers are stored)
  • Name associated with the payment method, if provided
  • Merchant location
  • Date and time of the transaction
  • Transaction amount
  • High-level information about the goods or services purchased


Pivot does not store sensitive authentication data such as full card numbers, CVV codes, or PINs.


B. Additional Information Provided by Customers Ancillary to Payment

We may process additional information provided by customers through Clover POS, including:

  • Email address or phone number (e.g., for electronic receipts)
  • Customer marketing preferences, where enabled by the Merchant
  • Loyalty or rewards program participation details
  • Delivery-related information such as physical address, where applicable
  • Voluntary information provided by the customer, including feedback, reviews, or preferences


C. Information About Merchant Personnel

We may process information related to Merchant personnel interactions with Clover POS, including:

  • Employee identifiers (e.g., name or employee ID)
  • Clock-in and clock-out times
  • Tips earned
  • Role-based permissions and shift-related data


D. Information Provided Directly by Merchants

Merchants may provide additional data directly to Pivot or grant Pivot access to such data through Clover POS, including:

  • Customer contact information (e.g., email address, phone number)
  • Purchase and transaction history
  • Employee scheduling, shift assignments, and sales performance data


2. How We Use the Information

Pivot uses personal data only to provide and operate the Pivot application on behalf of Merchants, including to:

  • Enable labor management, scheduling, and payroll-related functionality
  • Provide real-time operational insights based on transaction and staffing data
  • Generate reports and analytics for Merchant operational use
  • Support integrations with Clover POS features as authorized by the Merchant


We may also use personal data for limited internal purposes, including:

  • Communicating application updates, service notices, and security alerts
  • Monitoring performance and improving application functionality
  • Providing customer and technical support
  • Detecting, preventing, and addressing security, fraud, or technical issues


Additionally, Pivot Studio Inc may process personal data where necessary to:

  • Comply with applicable laws, regulations, and lawful requests
  • Enforce contractual terms governing the Pivot application
  • Protect the rights, privacy, safety, or property of Pivot Studio Inc, Merchants, or others
  • Investigate and prevent fraudulent, unauthorized, or unlawful activity


3. How We Share Information

We may share personal data only as necessary and as permitted by applicable law, including with:

  • The Merchant on whose behalf the data is processed
  • Clover, as the platform provider. Clover’s Privacy Policy is available at:
  • https://www.clover.com/privacy-policy
  • Third parties as explicitly directed or authorized by the Merchant
  • Trusted third-party service providers that support hosting, analytics, security, or customer support, under contractual confidentiality obligations
  • Corporate affiliates of Pivot Studio Inc, solely for purposes consistent with this Privacy Policy


We may also disclose personal data if required to comply with legal obligations or to protect against fraud, security threats, or harm.


In the event of a merger, acquisition, reorganization, sale of assets, or similar business transaction, personal data may be transferred as part of that transaction, subject to reasonable safeguards and continued compliance with this Privacy Policy.


4. Data Retention

Pivot retains personal data only for as long as necessary to provide the Pivot application and fulfill contractual obligations with Merchants, unless a longer retention period is required or permitted by law.


5. Data Subject Rights

To the extent applicable law provides individuals with rights regarding their personal data (including access, correction, deletion, or restriction of processing), requests should be directed to the Merchant, who acts as the data controller.

Where Clover is responsible for responding to data subject requests, individuals may contact Clover as described in its Privacy Policy:

https://www.clover.com/privacy-policy

Pivot Studio Inc will assist Merchants or Clover in responding to such requests in accordance with applicable agreements and legal obligations.


6. Complaints

If you have concerns or complaints regarding Pivot’s handling of personal data, you may contact us using the information below.


7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected by revising the effective date at the top of this document.


8. Cookies and Similar Technologies

The Pivot application runs on the Clover POS system. We do not use cookies or similar tracking technologies to advertise to consumers or to engage in cross-context behavioural advertising. To the extent that cookies or similar technologies are used in connection with our website or service, they are used only for essential functionality and to measure and improve performance. You can control or disable cookies at any time through your browser settings; please note that disabling certain cookies may affect the functionality of the service.


9. Minors

Children's Information: The Pivot application and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete it.


10. Your California Privacy Rights
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As a California resident, you have the rights listed below. These rights are not absolute, and we may decline your request as permitted by the California Consumer Privacy Act (CCPA).

  • Information. You can request the categories of Personal Information we have collected about you, the categories of sources, the business or commercial purpose for collecting it, the categories of third parties with whom we share it, and whether we have disclosed or sold it for a business purpose.
  • Access. You can request a copy of the Personal Information we maintain about you.
  • Deletion. You can ask us to delete the Personal Information we maintain about you.
  • Nondiscrimination. You are entitled to exercise these rights free from discrimination. We will not deny you services, charge you a different price, or provide a different quality of service for exercising your rights, except where permitted by the CCPA.

How to exercise your rights. You may submit an information, access, or deletion request by calling 438-448-1802 or emailing support@pivotapp.ca. The CCPA requires us to verify your identity before responding, so requests must include enough detail for us to reasonably confirm you are the person about whom we collected the information. California residents may also use an authorized agent to submit requests on their behalf, and we may require written proof of that authorization.

Sale of Personal Information. We do not sell, as defined under the CCPA, your Personal Information to third parties. In the preceding twelve (12) months, we have not sold any Personal Information.

Personal Information We Collect, Use and Share

Identifiers — Collect: Yes / Share: Yes
Online Identifiers — Collect: Yes / Share: Yes
Protected Classification Characteristics — Collect: No / Share: No
Commercial Information — Collect: Yes / Share: Yes
Biometric Information — Collect: No / Share: No
Internet or Network Information — Collect: Yes / Share: Yes
Geolocation Data — Collect: No / Share: No
Sensory Information — Collect: No / Share: No
Professional or Employment Information — Collect: Yes / Share: Yes
Education Information — Collect: No / Share: No
Inferences — Collect: No / Share: No
Financial Information — Collect: No / Share: No
Medical Information — Collect: No / Share: No

Glossary

  • Identifiers: Real name, alias, postal address, unique personal identifier, email address, account name, or similar identifiers.
  • Online Identifiers: A persistent identifier that can recognize a person or device over time and across services, such as an IP address, cookies, pixel tags, mobile ad identifiers, or a device identifier.
  • Protected Classification Characteristics: Characteristics such as age, race, colour, national origin, citizenship, religion, marital status, medical condition, disability, sex, gender, sexual orientation, or veteran status.
  • Commercial Information: Products or services purchased or considered, and other purchasing or consuming histories or tendencies.
  • Biometric Information: Physiological, biological, or behavioural characteristics that can be used to establish identity, such as fingerprints, facial imagery, or voice recordings.
  • Internet or Network Information: Browsing history, search history, and information about a consumer's interaction with a website, application, or advertisement.
  • Geolocation Data: Precise location derived from sources such as GPS coordinates.
  • Sensory Information: Audio, electronic, visual, thermal, olfactory, or similar information.
  • Professional or Employment Information: Information about a person's current, past, or prospective employment, such as job history or performance evaluations.
  • Education Information: Information about a person's educational background.
  • Inferences: Conclusions drawn from other personal information to create a profile about a person's preferences or characteristics.
  • Financial Information: Bank account number, debit or credit card numbers, insurance policy number, and other financial information.
  • Medical Information: Information about a person's health or healthcare, including health insurance information.

If you have any questions, comments, or complaints regarding this Privacy Policy or Pivot’s privacy practices, you may contact us at:
Pivot Studio Inc
Email: support@pivotapp.ca
Phone: 438-448-1802

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